Effective Date: August 2, 2024
Bhutan Travel Experts (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.bhutantravelexp.com (the “Website”) and use our Bhutan tour products and services. We are dedicated to ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Bhutan Travel Experts
2nd Floor, FITI Building, Changeney,
Thimphu, Bhutan
Email: hello@t8group.net
2. Information We Collect
We collect and process the following types of personal data:
Contact Information: Name, email address, phone number.
Booking Information: Details related to your tour bookings, including payment information.
Technical Data: IP address, browser type, operating system, and other technical data about your visit to our Website.
Usage Data: Information about how you use our Website, including your interactions and preferences.
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
To Provide and Manage Our Services: Including processing tour bookings and payments.
Legal Basis: Contract performance.
To Improve Our Website and Services: Analyzing how you use our Website to enhance your experience.
Legal Basis: Legitimate interests.
To Communicate With You: Responding to inquiries, sending booking confirmations, and providing customer support.
Legal Basis: Contract performance and legitimate interests.
To Comply With Legal Obligations: Ensuring we adhere to applicable laws and regulations.
Legal Basis: Compliance with legal obligations.
To Send Marketing Communications: Providing information about our services and promotions (if you have opted in).
Legal Basis: Consent.
4. Data Storage and Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. This includes:
Data Encryption: Using SSL/TLS to encrypt data transmitted between your browser and our servers.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting regular reviews of our security measures.
5. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your personal data in the following circumstances:
With Service Providers: Who perform services on our behalf, such as payment processors and booking systems. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
To Comply With Legal Obligations: If required by law or to respond to valid legal requests.
In Connection With Business Transfers: Such as mergers, acquisitions, or asset sales, where your data may be transferred as part of the transaction.
6. International Transfers
Your personal data may be transferred to and processed in countries outside of Bhutan, which may not have the same level of data protection as your country. We ensure that any international transfers are conducted in compliance with GDPR requirements, including the use of standard contractual clauses or other safeguards.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request that we limit the processing of your data.
- Right to Data Portability: Request a copy of your data in a structured, commonly used format.
- Right to Object: Object to the processing of your data for direct marketing or for purposes based on
- legitimate interests.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at hello@t8group.net. We will respond to your request within one month, in accordance with GDPR requirements.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files placed on your device that help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy here.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Website with a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bhutan Travel Experts
2nd Floor, FITI Building, Changeney,
Thimphu, Bhutan
Email: hello@t8group.net
Thank you for trusting Bhutan Travel Experts with your personal data.
