Effective Date: August 2, 2024
Welcome to Bhutan Travel Experts! We are dedicated to providing you with exceptional Bhutan tour experiences. This Refunds and Returns Policy outlines the process, conditions, and timeframes for obtaining refunds or making returns for our tour products. Please read this policy carefully to understand your rights and obligations.
1. Refunds Policy
1.1. Eligibility for Refunds
Cancellation by You: If you wish to cancel your tour booking, please notify us as soon as possible. Our cancellation policy is as follows:
- More than 30 days before the tour: Full refund, minus a processing fee of [specific amount or percentage, if applicable].
- Between 15 to 30 days before the tour: 50% refund.
- Less than 15 days before the tour: No refund.
Cancellation by Us: If we need to cancel your tour due to unforeseen circumstances, we will offer you a full refund or alternative dates if available. You will not be liable for any cancellation fees.
1.2. Process for Requesting a Refund
To request a refund, please email us at hello@bhutantravelexp.com with your booking reference number and the reason for your refund request.
We will process your request within [number of days, typically 10-14 business days] of receiving your email.
Refunds will be issued to the original payment method used during the booking.
2. Returns Policy
As our services involve booking tours and experiences, which are inherently non-tangible, we do not offer returns. Instead, we focus on providing refunds based on the conditions outlined above.
3. Conditions for Refunds
Timeliness: Refund requests must be made in accordance with the timeframe specified in our refunds policy.
Booking Information: You must provide accurate booking details, including your booking reference number, to process your refund.
Valid Reasons: Refunds are granted based on cancellations as described. Refunds are not available for change of mind or personal reasons not covered under our policy.
4. Fees and Costs
Cancellation Fees: As detailed above, cancellation fees may apply based on the timing of your cancellation.
Processing Fees: If applicable, processing fees for refunds will be deducted from the total amount refunded.
5. Contact Information
For any questions or to initiate a refund, please contact our customer support team:
Bhutan Travel Experts
2nd Floor, FITI Building, Changeney,
Thimphu, Bhutan
Email: hello@bhutantravelexp.com
6. Amendments to This Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our website with a revised effective date. Your continued use of our services following the posting of any changes constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions or need assistance regarding our Refunds and Returns Policy, please reach out to us:
Bhutan Travel Experts
2nd Floor, FITI Building, Changeney,
Thimphu, Bhutan
Email: hello@bhutantravelexp.com
Thank you for choosing Bhutan Travel Experts. We are committed to ensuring your satisfaction and providing you with a memorable cultural experience in Bhutan.
